Qualified professionals to assist in with insurance follow up activity. In this role you will be working with a hospital’s central business office assisting with their outstanding insurance balances reviewing payer balances, contracts and EOB’s for appropriate resolution.

Position Responsibilities:

  • Initiates proactive measures that result in account resolution.
  • Responds timely and accurately to all incoming correspondence and inquiries from insurance companies, and other appropriate parties.
  • Initiates contact with patient, as necessary.
  • Initiates recommendations and action plans for resolving accounts.
  • Responds to all phone calls in an efficient and courteous manner.
  • Writes appropriate notes in system for every account, including any action taken.
  • Reviews EOB’s to ensure that appropriate steps are taken in resolving accounts.
  • Proper follow up and systems actions as required per MedCycle guidelines.
  • Additional Duties As Assigned by Management.

Job Requirements:

  • Be proficient in Microsoft applications including Outlook, Word and Excel.
  • Detail oriented and able to research accounts to bring it to an appropriate account resolution.
  • Knowledgeable of Medical Terminology and a basic understanding of insurance processes.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited information is provided

Preferred Experience:

  • High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
  •  A medical background with experience in patient financial services is preferred.
  • Previous insurance billing and/or follow up preferred

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